Contacts and organisations
Name, work email, phone number, company, role, team size, locations, rollout timing and enquiry context.
Privacy notice
One company. Two products. One clear notice.
Version and last updated: 14 July 2026
This notice explains how Secure Radio Communications Limited handles personal data across DeskSide, Secure Radio, our websites, enquiries, trials, subscriptions and related product onboarding.
Who is responsible
Secure Radio Communications Limited, registered in England and Wales under company number 17234027, is the controller for information collected through desk-side.com, secure-radio.com, sales enquiries, billing administration and self-service trials.
Registered office: 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE. Privacy requests: operations@secure-radio.com.
What we collect
Trials and accounts
Email-verification state, tenant and workspace identifiers, who invited a user, named-user invitation state, licence quantity, activation state and support history.
Legal records
The document version and content hash shown, whether it was presented, acknowledged or agreed, the presentation and action times, the wording and form revision used, the verified email and related workspace, Customer and Stripe references.
Where a person acknowledges or agrees to a legal document, we also retain the source IP address, browser User-Agent and Cloudflare request identifier as supporting evidence. Those network details are encrypted separately from the permanent acceptance record and access is restricted. They help demonstrate the circumstances of an action but do not by themselves prove a person's identity.
Billing
Customer legal and billing contacts, authority confirmation, Stripe customer and subscription identifiers, plan, licence quantity, billing status, tax information and invoice references. Card details are handled by Stripe and are not stored by us.
Product and security
Device identifiers, operator identity, room membership, authentication and activation records, service logs, request metadata and abuse-prevention signals. These include salted request fingerprints, rate-limit events and the result of Cloudflare Turnstile browser checks. Abuse records do not contain the raw IP address or full browser User-Agent retained with legal evidence.
DeskSide carries live voice between authorised workspace members. We do not record or archive DeskSide room audio as part of the launch service. If that changes, we will update this notice before enabling recording.
Why we use it
| Purpose | Lawful basis |
|---|---|
| Respond to enquiries and plan Company rollouts | Legitimate interests and steps before entering a contract |
| Verify, create and operate trials | Steps before entering a contract and legitimate interests |
| Provide paid subscriptions, licences, invoices and support | Contract and legal obligation |
| Record agreement and defend legal rights | Contract and legitimate interests |
| Protect accounts, prevent automated abuse and diagnose faults | Legitimate interests |
| Accounting, tax, disputes and compliance | Legal obligation and legitimate interests |
The required privacy checkbox acknowledges this notice; it is not a general marketing opt-in. Optional promotional email consent, where used, is requested separately.
Who processes it
| Provider | Purpose |
|---|---|
| Cloudflare | Website hosting, Workers, D1/R2 storage, email delivery, Turnstile browser verification, security and logs. |
| HubSpot | Contact records, Company opportunities, sales follow-up, notes and onboarding lifecycle. |
| Google Cloud and Secure Radio infrastructure | DeskSide workspace, account, activation and product-service operation. |
| Stripe | Hosted checkout, subscriptions, invoices, payment methods, tax information and billing portal. |
| Professional advisers and authorities | Legal, accounting, compliance, dispute and regulatory requirements. |
We do not sell personal data. Some providers may process data outside the UK; we use applicable adequacy decisions or contractual transfer safeguards.
How long we keep it
- Uncompleted verification and invitation requests: normally 30 days.
- Trial and activation records: normally up to 24 months after the trial, with usable setup tokens expired or redacted sooner.
- Encrypted IP, User-Agent and Cloudflare request evidence for an evaluation or unconverted trial: normally up to 24 months from the recorded action.
- Encrypted request evidence supporting a paid Customer agreement: while the subscription continues and normally for six years after it ends, unless a legal hold or another legal obligation requires longer.
- The core legal event and every published legal-document version: retained as an immutable record so we can reproduce what was shown and accepted; unnecessary network identifiers are removed separately when their retention period ends.
- Company enquiries and CRM history: normally up to 24 months after the last meaningful interaction.
- Customer, licence, invoice and contractual records: for the subscription term and the period required for tax, accounting, dispute and legal obligations.
- Website, rate-limit and security logs: normally no more than 90 days unless required to investigate an incident.
- Suppression records: as long as necessary to honour an objection or unsubscribe request.
Cookies and similar storage
The DeskSide website currently uses only essential hosting, security and form functionality. Cloudflare Turnstile processes browser and network signals to distinguish people from automated abuse and may use essential security storage. Stripe-hosted Checkout may use necessary fraud-prevention and payment cookies on Stripe's pages. If we add optional analytics or advertising technology, we will provide appropriate information and consent controls before using it.
Your rights
Depending on the circumstances, you may ask for access, correction, deletion, restriction, objection or portability, or withdraw consent where consent applies. Email operations@secure-radio.com. You may also complain to the UK Information Commissioner’s Office at ico.org.uk.
Our role for customer workspaces
For a customer-managed DeskSide workspace, the customer normally decides which employees are invited and how DeskSide is used. The customer is generally the controller for that workforce data and Secure Radio Communications Limited acts as its processor. Paid Company rollouts may therefore also use a data processing addendum.
Invitations, work email and organisation management
If a workspace administrator invites you, we receive your name and work email from that administrator. The first invitation email identifies the source and links to this notice. No DeskSide access is provisioned until you verify the email, accept the Individual User Terms and acknowledge this notice.
An organisation that verifies control of a work-email domain and the authority of its administrator may later ask to manage related accounts and agreed workspaces. We will provide notice before applying organisation control where practicable. Verified administrators may manage membership, licences and administrative metadata, but DeskSide does not provide them with archived room audio because it does not record room audio at launch.
Changes
We will update this notice when the products, billing model, processors or data uses change. Material changes affecting existing customers will be communicated appropriately.